TriVium Systems, Inc., announces the actual prosperous implementation and roll-out connected with it's SonicView Call Recording solution at Freedom Health, the country's greatest health and wellbeing insurer, which can be also ranked for the reason that seventh speediest growing U.S. Company (according on the 2010 Inc. Magazine Top 500). Implementation involving Freedom Health's new SonicView name saving procedure started in September the year of 2010 to get an start enrollment time period this began October 15, 2010. By currently that system has been tested having peak call up amounts of about several tens of many phone calls some sort of day, proving to be it is robustness in a high quantity phone core environment.

The contact documenting system from Trivium Systems seemed to be decided on together with that using quests :

Quality Assurance - Recording calls guarantees greatest practices along with training. Evidence of purchases - Important as substantiation for phone-based transactions. Compliance Monitoring - Meet community regulations. Meet conditions with accountability as well as patient data safety measures as per your U.S. Health Insurance Portability and Accountability Act (HIPAA) laws Dispute resolution : become deceased an individual boasts your woman has been shared with something was taken care of whenever it had been not, that voice recording will show in case an agent afforded inappropriate information, as well as should the buyer did not apply for what exactly appeared to be said. The stored phone information can be encrypted to get security plus entry to people files may be restricted having specified in addition to predefined criteria.

Benefits that have been skilled through Freedom Health include decrease in working costs, raise with adviser high quality scores, increase with sales, along with a great increase around direction productivity.

SonicView Call Recording, an economy score call up saving platform, delivers by far the most comprehensive phone recording characteristics and functionalities associated with industry today. The procedure can be configured as a trunk-side or a new station-side contact documenting platform. SonicView trunk-side sustains T1, PRI, Analog and also SIP trunks and is PBX agnostic, making it a future-proof investment. SonicView station-side documenting can handle digital, analog and IP phones. The application provides some sort of user-friendly, Web-based program that will helps it be simple to help gain access to recordings coming from every PC situated on the actual system without needing to installation any amazing client application. It will be designed with all the latest program buildings and also delivers some sort of state-of-the artwork program to raise ease-of-use in addition to enrich user experience.

Freedom Health is definitely a Tampa, Florida-based Medicare and Medicaid insurance firm who has seen a 10,035% raise within revenues since it's start off within 2004. With 2009 gross income involving close to $183 million, the corporation employees greater than 230 persons along with gives 20+ program alternatives less than the Medicare Advantage u . s . medicine software umbrella. Freedom Health has additionally already been ranked that #1 greatest advantage worth the last three years going by simply the National Committee for Quality Assurance in addition to was granted this Senior Choice Gold Award with regard to Excellence throughout Medicare Benefits Value coming from Medicare News Watch to get several consecutive several years (2007-2010).